CPI Business Development Corp.
Page 10
Fast Track Self-directed
Business Courses

Six Courses

Organizational Development
Sales and Marketing Management
Administration and Financial Management
Human Resources Management 
Customer Service and Quality Management
Team Building and Supervision

Read a Summary of the Courses

Frequently Asked Questions (FAQs)
What is the purpose of the CPI courses?
How will the CPI courses help my business succeed?
How will the CPI courses lead me?
How will the CPI courses help me put into practice strategies that are vital to business success?
How long will it take to complete the courses?
How much does it cost?
Do I have to order more than one module or course?
How can I order the CPI self-directed business courses?
How can I contact CPI Business Development Corp.?
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Purpose of the CPI Fast Track Self-Directed
Business Courses
    CPI Fast Track Self-directed Business Courses are the only business courses you will need to take your business to the next level.

    If you are satisfied with the current condition of your business, these courses may not be for you.  The CPI courses are only for business owners and managers who want dramatic improvement in the way their businesses are currently operated.

    CPI Fast Track Self-directed Business Courses are 100% guaranteed to accomplish what you want from your business or your money will be fully refunded.  That's how confident we are in your total satisfaction with our amazing business building, profit generating, problem solving courses.  If you are not completely satisfied with our courses, you may return the materials in resalable condition for a complete refund, no questions asked. 

    Here is why CPI business courses are just what you need.  They addresses the six biggest challenges facing every business:    (1) Organizational Development, (2) Sales and Marketing Management,  (3) Administration and Financial Management,          (4) Human Resources Management, (5) Customer Service and Quality Management, and (6) Team Building and Supervision.  These are the foundation stones of every successful business, and here are the benefits: 

    CPI Fast Track Self-directed Business Courses are designed to help you transform your business 24 ways.  They will help you . . .

    1. Take back ownership of your business.
    2. Significantly increase your income.
    3. Increase profits by discovering how to make the business do your work for you. 
    4. Free up several hours of your time each week.
    5. Eliminate debilitating stress in your business.
    6. Remove disorder and confusion by streamlining your business and establishing proven systems for every situation.
    7. Make it possible to take regular vacations.
    8. Find the right people to hire and to reduce employee turnover.
    9. Put fun back into your business.
    10. Get a life for yourself.
    11. Get more life from your business.
    12. Build your business instead of just working in your business.
    13. Systematize your business for success.
    14. Transform your business and your life. 
    15. Learn what distinguishes you from your competitors.
    16. Hire inexperienced people and quickly bring them up the ranks so they become industry experts like yourself.
    17. Be more productive by turning average employees into superstars.
    18. Be more efficient and effective by discovering the power of systems.
    19. Find new customers, improve customer satisfaction, and retain them for many, many years.
    20. Stop complaints cold in their tracks.
    21. Cut the fat out of your business and run it lean and profitable.
    22. Create loyalty among your employees and customers.
    23. Create a good impression with your clients and your prospects.
    24. Prepare irresistible sales proposals.

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    The CPI Self-directed Business Courses will help you succeed by . . .
    • Creating a vision and a purpose for your business
    • Establishing company goals and then communicating those goals
    • Developing a financial plan
    • Developing management systems
    • Developing a marketing strategy
    • Acquiring market knowledge
    • No longer being over-dependent upon certain individuals in the business
    • Being properly capitalized
    • Establishing company standards
    • Managing a quality assurance program
    • Concentrating on strategic planning and implementation rather than soley on the technical work of the business 


    CPI Business Courses will lead you into . . .
    • A critical analysis of yourself as a business owner, and
    • A critical analysis of the way your business is currently being operated and the changes needed to make it your ideal business of the future


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    CPI Business Courses will  help you put into practice six strategies that are vital to business success:
     

    1.   Your Organizational Strategy: The vision of what your business will become.  The mission of your business; the clear statement of what your business ultimately has to do to make your vision possible. The planning and fitting together of the people and activities involved in doing the work of your business; making sure that the right work is being done the right way—with the desired results.

    2. Your Sales and Marketing Strategy: The strategy for developing a cost-effective program for advertising and publicizing your business, understanding the sales process, prospecting for new clients, preparing a powerful sales presentation, cultivating trust and building rapport, overcoming  objections, estimating and workloading, bidding, and closing the sale.

    3.   Your Administrative and Financial Management Strategy:  The means by which your business produces the results and the profit you want.  The strategy for developing financial policies and systems to measure your progress, efficiency, and profitability; managing your assets, planning for business growth and market expansion, communicating, persuading, and influencing people; teaching people in your company how money gets made--and lost--and what they can do about it; and how to use delegation as a tool for managing organizational change. 

    4.   Your Human Resources Strategy: The strategy for hiring, developing, and keeping the right people; making sure they are committed to the company mission and understand the purpose of their work.  The strategy for solving the problems you face because of the unpredictability of your people. The means for building a team of willing and trained individuals who are united around a challenging common goal and are empowered to implement consensus decisions.

    5.   Your Customer Service and Quality Management Strategy: The means by which you can determine what your customers really want, not what you think they want, and how to fulfill their expectations.  The strategy for giving employees the people skills they need to handle any situation, avoid complaints, prevent burnout, and enhance communications.  The means for building a Total Quality Culture by promoting ethics and empowered decision making and leadership in the workplace.

    6.   Your Team Building and Supervision Strategy:  The strategy for building a team of willing and trained individuals with an increase in productivity and a decrease in stalemates. The means for developing personal effectiveness, managing many personalities, and working with groups.  The blueprint for improving your bottom line with the most cost-effective, time-wise training methods available.  The strategy for empowering employees to do the work and give their best, and then recognizing them in meaningful ways. 
     

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    What materials are included, and how long does it take to complete the courses?

    Each course includes four modules.  Each module includes two workbooks and a plastic binder.  Some modules include an audio cassette. Workbooks contain illustrations, graphs, charts, and text written in easy-to-understand language. 

    Most workbooks take two to four hours to read and another two to four hours to complete the exercises.  Depending upon available time, the average person can complete a workbook in four to eight hours and an entire course in thirty-two to sixty-four hours spread over a period of several weeks, usually one or two months.  Since this is a self-directed program, there is no time limit for completion. 

    You may request a certificate upon completion of each course, although participation in the certificate program is not a requirement for purchase. To receive a certificate, submit photocopies of the workbook exercises to: CPI Business Development, PO Box 6350, Portland, OR  97228-6350 along with a payment of $25.00 for the certificate.

    If you have two or more managers or supervisors who need training in a specific module at the same time--and you want to save the cost of purchasing separate modules for each of them--you may purchase one module and have your managers or supervisors share the workbooks.  You may want to have them each use a different workbook so they can be studying at the same time. 

    One to five days is usually adequate to finish most workbooks.  Participants may return their workbooks to the person in your company assigned to direct this learning program and then receive their next workbooks.  The workbooks do not have to be studied in any specific order.  At the end of one or two months you and your managers and supervisors who are sharing the same course material  will finish at the same time.  You may then meet to decide how you will implement what you have learned before moving on to another course.

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    Cost of the Courses

    The cost of each CPI Fast Track Self-paced Business Course is $199.  Each course is divided into four modules that may be purchased one module at a time or all four modules at the same time.  The cost of each module is $49.75 when purchased separately.  The cost of a complete course containing all four modules purchased at the same time is $179, a savings of $20.

    Save even more! Purchase all six courses at the same time and save $150 off the price of the individual courses purchased separately.  You pay only $1,044 for all six courses.  The regular price for all six courses when purchased separately is $1,194.

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    When I order one module or one course do I have to order other modules or courses?

    No.  You may order any of the modules or courses without obligation to order additional modules or courses.
     



Consulting assistance

After completing each workbook, you may receive assistance from a CPI consultant to help you implement what you have learned.  The consultant will recommend ways to apply the business strategies to your unique business situation.  You may request assistance from the consultant at any time.  You are not required to have the consulting assistance; it is an option.

The telephone consulting fee for non-members of the CPI Business Development Group is $1.50 per minute. Members receive a 50% discount and pay only $0.75 per minute.  Consulting fees are billed in fifteen minute increments. 

Click here to become a member of the CPI Business Development Group. 




 Description of the CPI Fast Track
Self-directed Business Courses


 

Organizational Development Course
BC-1

    Who will benefit from this course?
     
      Business owners
      General managers
      Anyone starting a new business
      Those needing new direction for their business
      Those who struggle with personal or business organization


    Module One:

      Organizing Your Workspace
      Personal Time Management 


    Module Two:

      Understanding Leadership Competencies
      Organizational Vision, Values, and Mission


    Module Three:

      Successful Strategic Planning
      Competitive Strategy


    Module Four:

      Goals and Goal Setting
      Organizational Development


    What you will learn in this course:
     

      • How to organize yourself and your workspace in preparation to organizing your business—and then stay organized. 
      • How to use time wisely and how to change old habits with a clear understanding of time management principles. 
      • How to develop nine basic leadership qualities and the actions that competent leaders take. 
      • How to bring into focus a clear picture of the business you want to create by clarifying your values, scanning your current situation, defining your mission, creating a vision of the future, and communicating that vision to everyone in the company. 
      • How to understand systems thinking and strategic planning. 
      • How to plan new direction and growth for your business by concentrating on “top line” improvement. 
      • How to build a competitive advantage in the marketplace by developing and implementing strategies that build the business. 
      • How to develop a strategic planning document and a plan to implement change in your business. 
      • The purpose of goal setting and opportunities for setting goals. 
      • How to understand the relationship between a mission, a goal, and an objective. 
      • How to set goals and how management can negotiate with employees in setting goals. 
      • How to complete a diagnosis of your business to make a planned system-wide change using behavioral science and humanistic values, principles, and practices to achieve greater organizational performance and effectiveness. 


    BC-1       $49.75 per module      $179 for all four modules (a $20 savings) 

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Sales and Marketing Management Course
BC-2

     
    Who will benefit from this course?
       
      Marketing directors
      Sales managers
      Sales representatives who want to move up to marketing director or sales manager
      Business owners who do their own marketing and selling


    Module One:

      Consultative Sales Power
      Prospecting: The Key to Sales Success


    Module Two:

      Marketing Strategies
      Bidding, Estimating, and Workloading


    Module Three:

      Effective Sales Management
      Professional Selling


    Module Four:

      Closing: A Process Not a Problem
      Effective Presentation Skills


    What you will learn in this course:
     

      • How to apply the secrets of what make top salespeople successful. 
      • How to master the fine art and science of consultative selling. 
      • The seven emotional needs of your customers, and how to turn objections into sales through a six-step process. 
      • Why prospecting is vital to every business and how networking can help you to find new prospects for your business. 
      • The secret of becoming an instant expert and how it can increase your sales. 
      • How to market your business cost-effectively; get publicity, public relations and sales results; use advertising approaches that will work best for you; use direct marketing methods to get customers to buy; and to compete successfully in today’s market. 
      • How to qualify your prospects, and learn the 10 common benefits that will sell your product or service. 
      • How to know what to say and not to say in a face-to-face sales meeting. 
      • How to understand the sales process: how to conduct the interview and get the sale, how to respond positively to objections, and how to prioritize your prospects and clients. 
      • How to close the sale by cultivating trust and building rapport with your sales prospects. 
      • How to create a favorable atmosphere for sales presentations. 
      • How to ask stimulating questions to determine your prospects needs. 
      • How to use a consultative, six-step sales process with closing as its conclusion. 

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        BC-2       $49.75 per module      $179 for all four modules (a $20 savings) 

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Administration and Financial Management Course
BC-3

    Who will benefit from this course?
     
      Administrators
      Financial officers
      Office managers
      Accountants
      Bookkeepers
      Business owners
      Administrative assistants


    Module One:

      Understanding Financial Statements
      The Basics of Budgeting


    Module Two:

      Financial Analysis
      The Accounting Cycle


    Module Three:

      Office Management
      Excellence in Management


    Module Four:

      Delegating for Results
      Open-Book Management


    What you will learn in this course:
     

      • How to develop financial policies and systems to measure your progress, efficiency, and profitability. 
      • Manage your assets and plan for business growth and market expansion. 
      • How to analyze and use a balance sheet and income statement to control your business. 
      • The accounting cycle: balance sheets, income statements, ledger transactions, trial balances, and closing entries.
      • Single-entry and double-entry accounting and cash versus accrual accounting.
      • How to plan, organize, and establish controls for better results.
      • Leadership in the office.
      • How to build performance measurements.
      • Coaching and counseling skills.
      • How to succeed as a leader by effectively communicating, persuading, and influencing people. 
      • How to bring out the best in people. 
      • How to develop a marketing management system for recruiting, hiring, training, evaluating, and motivating a winning sales team. 
      • How to increase the value of your business by involving your employees in building a more productive enterprise. 
      • How to teach people in your company how money gets made—and lost—and what they can do about it. 
      • How to encourage employees at all levels to look for ways to make and save money for the company. 
      • How to use delegation as a tool for managing organizational change. 
      • How to develop your employees’ potential while getting the work done. 
BC-3       $49.75 per module      $179 for all four modules (a $20 savings) 

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Human Resources Management Course
BC-4

     
    Who will benefit from this course?
     
      Business owners
      Human resources officers
      Operations managers
      Supervisors


    Module One:

      Effective Recruiting Strategies
      Quality Interviewing


    Module Two:

      High Performance Hiring
      Personnel Testing


    Module Three:

      Personal Performance Contracts
      New Employee Orientation


    Module Four:

      Writing a Human Resources Manual
      Sexual Harassment in the Workplace


    What you will learn in this course:
     

      • A marketing approach to finding the best candidates.
      • How to use traditional recruiting, networking, job fairs, employee referrals, and similar programs.
      • How to develop strategies for effective recruiting, quality interviewing, high performance hiring, compensation plans, and testing methods. 
      • How to accurately assess many job applicants quickly with personnel testing.
      • The limitations of traditional interviewing practices and how to find the best candidate with guidelines for effectively testing your job applicants.
      • How to manage and establish goals for performance by creating performance contracts. 
      • How to write a human resources manual designed especially for your business.
      • How to handle complaints and how to prevent sexual harassment by understanding the legal, professional, and personal aspects of sexual harassment.

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        BC-4       $49.75 per module      $179 for all four modules (a $20 savings) 

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    Customer Service and Quality Management Course
    BC-5

     
    Who will benefit from this course?
     
      Business owners
      Operations managers
      Supervisors
      Plant managers
      Customer service representatives
      Process control managers
      Human resources officers
      Office managers
      Marketing managers
      Sales managers


    Module One:

      Process Improvement
      Quality Customer Service


    Module Two:

      Customer Focus 
      Benchmarking Fundamentals


    Module Three:

      Managing Quality Customer Service
      Building a Total Quality Culture


    Module Four:

      Customer Satisfaction
      Measuring Customer Satisfaction


    What you will learn in this course:
     

      • How to evaluate and improve your current processes to create products or services that are vastly superior to your competition. 
      • How this advantage allows you to create a large and loyal group of customers who will stay with you for many years. 
      • The secrets of quality customer service. 
      • How to identify what your customers really want, not what you think they want. 
      • How to establish systems and procedures to deliver consistent high quality products and services. 
      • How to develop attitudes, behaviors, and verbal skills in your service personnel to interact successfully with customers and keep them happy. 
      • How to establish and manage a quality service operation. 
      • How to determine customer needs, effectively and efficiently meet those needs, and continually measure your service level. 
      • How to improve your process by looking for a better way and by setting quality objectives. 
      • How to ensure positive bottom-line results by establishing a strong system of values and by implementing the concept of Total Quality Management. 
      • How to build a Total Quality Culture by promoting ethics and empowered decision making and leadership in the workplace. 
      • How to quickly improve customer service skills inside your organization—and see a significant impact at consumer level. 
      • How to give employees the people skills they need to handle any situation, avoid complaints, prevent burnout, and enhance communications. 
      • How to know how customers feel about the service they receive. 
      • How to evaluate customer satisfaction and make any needed improvements in your service. 

      •  

         
         


        BC-5       $49.75 per module      $179 for all four modules (a $20 savings) 

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Team Building and Supervision Course
BC-6

    Who will benefit from this course?
     
    Business owners
    Department managers
    Operations Managers
    Supervisors
    Trainers
    Human Resources Managers
    Module One:
    Team Building
    Facilitation Skills for Team Leaders
    Module Two:
    Stepping Up to Supervisor
    Motivating at Work
    Module Three:
    Managing Employee Performance Problems
    Increasing Employee Productivity
    Module Four:
    A Manager's Guide to OSHA
    Rightful Termination: Avoiding Litigation
    What you will learn in this course:
     
    • How to build a team of willing and trained individuals who are united around a challenging common goal and empowered to implement consensus decisions. 
    • How to power up your facilitation skills and see an increase in productivity and a decrease in stalemates. 
    • The basics of supervisory responsibilities, developing personal effectiveness, managing many personalities, and working with groups.
    • How to deal effectively with everyone from a shy team member to a difficult participant. 
    • How to improve your bottom line with the most cost-effective, time-wise training methods available.
    • How to efficiently prepare for, plan, present, and follow up on any size training program.
    • The proven checklists, tips, and activities that will strenghten the skills of any manager regardless of experience.
    • The secrets for training adults effectively and the four-part plan for productive training.
    • How to train a staff for greater productivity.
    • How to empower employees to do the work and give their best, and then recognize them in meaningful ways. 
    • How to apply creative problem solving to change things. 
    • How to improve product and service quality at lower costs by helping employees become more productive. 
    • How to assure employee productivity by teaching them how to identify, develop, and implement creative solutions to problems. 
    • Learn how to handle 29 specific problem behaviors. 
    • Discover why your employees work and how to encourage good performance. 
    • Rights and responsibilities under OSHA.
    • How to understand and exercise responsibilities of maintaining a safe working environment.
    • How to manage inspections, handle citations, and get penalties reduced.
    • How to make dismissing an employee easier by understanding the process involved.
    • The myths, misconceptions, and legal ramifications of termination.

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      BC-6       $49.75 per module      $179 for all four modules (a $20 savings) 

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__________________________________________________________________________________________________________
 
 


CPI Business Development
Division of Clean-Pro Industries, Inc.
6133 N. Detroit Avenue
Portland, OR 97217

Mailing Address:
PO Box 6350
Portland, OR 97228-6350

Tel:   (503) 289-0063
FAX: (503) 289-0055

 Send e-mail to:  info@cpibusiness.com
web site:  www.cpibusiness.com

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