STRESS AND WELL-BEING
Managing Stress for Mental Fitness
This positive guide helps you understand the basic ingredients of good
mental health. Two new chapters on stress identification and management
show how stress can affect both your physical and mental well-being. Exercise
an activities help readers apply positive techniques for better mental
fitness.
200-3, 85 pages,
$14.95, ISBN 1-56052-200-3
Preventing Job Burnout
Introducing eight proven strategies for beating job burnout, this newly
revised edition also contains expanded information on networking, growing
your social support system, and personal goal setting.
357-3, 104 pages,
$14.95, ISBN 1-56052-357-3
__________________________________________________________________________________
MANAGING: SUPERVISORY
SKILLS
The New Supervisor
This best-selling performance-booster should accompany every supervisory
promotion. Written especially for new supervisors, the ready-to-use
handbook smooths that often rocky adjustment period by equipping the “freshly
promoted” with the skills they need to demonstrate authority, delegate
effectively, show leadership ability, and use problem-solving techniques.
Makes the first months on the job productive and effective.
120-1, 68 pages,
$14.95, ISBN 1-56052-120-1
Stepping Up to Supervisor
Like a mentor-on-call, this best-selling book brings a wealth of wisdom
and information to the new supervisor. It’s clearly organized into
four logical parts that focus on the biggest concerns: understanding the
basics of supervisory responsibilities, developing personal effectiveness,
managing many personalities, and working with groups.
112-0, 178 pages,
$20.95, ISBN 1-56052-112-0
__________________________________________________________________________________
MANAGING: INCREASE
EMPLOYEE PRODUCTIVITY
Coaching and Counseling (A Practical Guide for Managers
and Team Leaders)
Fine-tune your skills as a motivating manager, supervisor, or advisor
with this proven self-study primer. Learn the differences between counseling
and coaching–and when to apply each technique for the best results. Reader-involving
chapters help you identify your weaker coaching and counseling skills and
build upon your stronger ones.
386-7, 87 pages,
$14.95, ISBN 1-56052-386-7
Effective Performance Appraisals
Most managers flounder through performance reviews simply because they
don’t have the skills to conduct productive , positive appraisals.
This hands-on workbook teaches you professional reviewing techniques that
will foster high morale and motivation under any circumstances. Learn
how to plan constructive appraisals and how to follow up for results.
Before you review any employee, review this book!
196-1, 79 pages,
$14.95, ISBN 1-56052-196-1
__________________________________________________________________________________
MANAGING: MENTORING
Mentoring (How to Develop Successful Mentor Behaviors)
Is mentoring right for you? You’ll find this revised best-seller to
be an insightful guide to better mentoring in today’s workplace.
This quickly read manual gives you the skills of a competent, inspiring
teacher. Explains the many styles of mentoring, how to understand mentee
needs and what types of behaviors to practice and avoid. Includes real-world,
ready-to-use advice...with a special section for handling unique situations,
including cross-cultural and gender issues.
426-X, 89 pages,
$14.95, ISBN 1-56052-426-X
________________________________________________________________
MANAGING: MANAGEMENT
SKILLS
Goals and Goal Setting (Best
Seller!)
When you set your goals for yourself that are realistic and reachable–you’ll
attain them. This reader-involving book teaches the fundamental process
for effective goal setting, both organizational and personal. Exercises
and activities help you put dreams and aspirations into concrete actions,
leading you through all aspects of goal setting, managing, and achieving.
476-6, 98 pages,
$14.95, ISBN 1-56052-476-6
Delegating for Results
(Best Seller!)
What’s the biggest weakness of most managers? The inability to delegate
effectively. Get the basics of this essential skill in the newly
revised hands-on best seller. Exercises and worksheets help you evaluate
your current skills, easily identify the problems, and quickly find solutions.
You’ll discover how to develop your workers’ potential while getting the
job done. New sections on increasing positive exposure for your team
and using delegation as a tool for managing organizational change.
Everything you need to know to delegate effectively you can learn in fifty
minutes.
455-3, 71 pages,
$14.95, ISBN 1-56052-455-3
__________________________________________________________________________________
TEAM BUILDING AND LEADERSHIP
Team Problem Solving
(Best Seller!)
Team dynamics often create their own set of problems. Don’t try
to find solutions alone–do it with the proven resolution techniques outlined
in this easy-to-read, ready-to-apply program. Step-by-step guide
shows you how to rationally confront issues and how to systematically resolve
them. Real solutions prevent recurrent problems.
314-X, 132 pages,
$14.95, ISBN 1-56052-314-X
Facilitation Skills for Team Leaders
(Best Seller!)
Power up your facilitation skills and see an increase in productivity,
a decrease in stalemates. This all-you-need handbook gives every
manger and trainer professional facilitation techniques in a simple six-step
plan. Lean to deal effectively with everyone from a shy team member to
a difficult participant. Checklists and exercises test your “readiness.”
199-6, 91 pages,
$14.95, ISBN 1-56052-199-6
Team Building: An Exercise in Leadership (Best
Seller!)
Reap the benefits of cohesive, goal-oriented teamwork. This transforming
reader-friendly book shows any manger how to be the great coach behind
that winning team. Simple step-by-step plan outlines the methods that turn
groups into highly productive teams and heighten performance. Leads you
through planning, organizing, motivating, goal setting, building trust,
resolving conflicts and emphasizing the positive.
118-X, 77 pages,
$14.95, ISBN 1-56052-118-X
Motivating at Work: Empowering Employees to Give Their Best (Best
Seller!)
What is it that makes some employees give their “all” while others
only “bet by?”–a motivating manager! This practical guide to managing for
high productivity makes you a driving force behind your employees. Checklists
and activities teach you how to step up performance with solid leadership
and positive reinforcement.
201-1, 97 pages,
$14.95, ISBN 1-56052-201-1
__________________________________________________________________________________
ORGANIZATIONAL DEVELOPMENT
Managing Change At Work
(Best Seller!)
Become a motivating influence during times of change. This user-friendly
guide provides the skills managers need for understanding the process of
change and supporting people through it. Applicable advice teaches you
how to rise to the challenge of mergers, takeovers, and downsizing to build
a motivated workforce in any situation.
299-2, 82 pages,
$14.95, ISBN 1-56052-299-2
__________________________________________________________________________________
FINANCE
The Basics of Budgeting (Best
Seller!)
The title of this clearly written books says it all. Virtually every
aspect of budgeting–from preparing
income statements and company expense reports, to developing your own
personal plan–is covered. Understanding the basics of budgeting will help
your career and the organization you manage.
134-1, 139 pages,
$14.95, ISBN 1-56052-134-1
Understanding Financial Statements
(Best Seller!)
Everything you always wanted to know a bout those confusing financial
statements but were too
embarrassed to ask! This friendly primer of basic business finances
takes you step-by-step through all the fundamentals from balance sheets
to profit and loss statements–and translates them into meaningful, usable
information.
022-1, 104 pages,
$14.95, ISBN 1-56052-022-1
__________________________________________________________________________________
PRESENTATION SKILLS
Effective Presentation Skills: A Practical Guide for Better
Speaking (Best Seller!)
Enhance your presentation skills and shine in any meeting with this
friendly, concise best-seller. Includes everything you need to know to
deliver a solid sales pitch or presentation with clarity, persuasiveness,
and confidence. You’ll learn how to organize your thoughts and data
for maximum impact, develop eye-catching visual aids, and use effective
body language. Also includes the how-tos of conducting effective question-and-answer
sessions.
202-X, 85 pages,
$14.95, ISBN 1-56052-202-X
__________________________________________________________________________________
VERBAL SKILLS
The Art of Communicating (Best
Seller!)
Master the art of face-to-face communication for successful meetings,
sales calls, and more rewarding business relationships. Designed for professionals,
this valuable guide teaches the nationally famous Decker system–a powerful
communication tool that emphasizes the role of posture, gesture, dress,
voice, and humor in making an impact. This newly revised edition provides
proven techniques for getting and holding your audience’s attention, nine
skills to enhance your credibility, and a discussion about how our habits
affect our communication. Also included is a section on new theories about
how the brain filters and processes information.
409-X, 109 pages,
$14.95, ISBN 1-56052-409-X
The Business of Listening: A Practical Guide to Effective Listening(Best
Seller!)
It’s a fact–most of us use only one-third of our listening capability!
Learn how to expand your listening abilities and become a more effective
communicator with this concise self-study book. Easy step-by-step improvement
program teaches you how to take in greater amounts of information, remember
more, and “hear between the lines.”
286-0, 88 pages,
$12.95, ISBN 1-56052-286-0
_________________________________________________________________________________
TELEPHONE SKILLS
Telephone Courtesy & Customer Service
(Best Seller!)
Don’t let your phone skills hurt your business reputation. This best-selling
handbook is guaranteed to earn your company outstanding marks in customer
serv ice. The positive, motivating guide teaches the importance of effective
telephone techniques and how to correctly identify customer wants and needs.
Includes practical case studies, skills inventories, and personal action
plans plus newly added exercises on how to manage difficult customers.
Ideal for receptionists as well as customer service reps.
064-7, 68 pages,
$14.95, ISBN 1-56052-064-7
__________________________________________________________________________________
CUSTOMER SERVICE
Calming Upset Customers (Best
Seller!)
Learn how to deal effectively with angry customers, clients, or colleagues.
This carefully designed
approach gives you the ability to work through conflicts and maintain
calm in the work environment. You’ll learn how to distinguish between a
disturbed and upset customer, and how to work with each toward a positive
outcome.
384-0, 87 pages,
$14.95, ISBN 1-56052-384-0
Customer Satisfaction: The Other Half of Your Job
(Best Seller!)
Want to build trust and encourage repeat business? This highly motivating
training book will show you how to quickly improve customer service skills
inside your organization–and see a significant impact at consumer level.
Gives employees the people skills they need to handle irate callers and
clients, diffuse anger, avoid complaints, prevent burnout, and enhance
communications. Essential for every business.
084-1, 112 pages,
$14.95, ISBN 1-56052-084-1
Quality Customer Service (Best
Seller!)
Enjoy fast turnaround training in customer service with this hands-on
guide. Hits all the buttons that
generate repeat business by teaching employees how to present a positive
attitude, how to read customer needs, and how to fulfill those needs. Designed
to be read with a pencil, the lively format includes exercises, quizzes,
and case studies to reinforce the skills that will make every employee
aware of the importance of excellent customer service.
203-8, 89 pages,
$14.95, ISBN 1-56052-208-8
__________________________________________________________________________________
SALES AND MARKETING
Direct Marketing Techniques
This is the kind of hands-on book you expect from CPI–a jump-start
on the topic with practical tools small business and service providers
can use immediately. It’s packed with hundreds of great ideas and
proven direct marketing techniques that the author has used successfully
in building a multimillion dollar business. This is a “quick start” approach
that any entrepreneur can use to expand their business.
474-X, 96 pages,
$14.95, ISBN 1-56052-474-X
Professional Selling: Practical Secrets for Successful Sales
(Best
Seller!)
If you earn your living in sales, this income-boosting guide is a must-read.
Practical exercises reveal the secrets of professional selling, including
creative prospecting techniques, defrosting cold calls, strategizing and
conducting successful face-to-face sales calls, and overcoming objections.
It describes the attributes leading to sales success in a way that allows
you to integrate them easily and comfortably into your own sales efforts.
042-4, 91 pages,
$14.95, ISBN 0-931961-42-4
Closing: A Process Not a Problem (Best
Seller!)
Closing the sale is one of the most difficult aspects of selling for
most service professionals and sales representatives. This book shows how
the process of demonstrating products and services is directly linked to
achieving the sale.
318-2, 90 pages,
$14.95, ISBN 1-56052-318-2
__________________________________________________________________________________
TRAINING
Training Managers to Train (Best
Seller!)
Use this newly revised best-seller to improve your bottom line with
the most cost-effective, time-wise training methods available. This concise
guide teaches managers how to efficiently prepare for, plan, present, and
follow up on any size training program. The proven checklists, tips, and
activities will strengthen the skills of any manager regardless of experience.
Included are secrets for training adults effectively and a four-part plan
for productive training. A must for managers and supervisors who want to
train their staff to achieve greater productivity.
411-1, 88 pages,
$14.95, ISBN 1-56052-411-1
Delivering Effective Training Sessions (Best
Seller!)
Conducting an effective training program demands more than good public
speaking skills. This book
teaches the best techniques in training today, explaining ow to use
ice-breakers, audio and visual aids, group interaction, and personal style
to deliver an effective presentation.
193-7, 121 pages,
$14.95, ISBN 1-56052- 193-7
__________________________________________________________________________________
HIRING AND MANAGING PERSONNEL
Quality Interviewing
(Best Seller!)
Avoid the seven unforgivable mistakes of interviewing. Use this concise,
quick-read book to help you
master the interviewing process–and make sound hiring decisions you
won’t regret. You’ll learn how to easily assess strengths and weaknesses
. . . and what to look for in a prospective employee. It’s just as invaluable
for job seekers.
262-3, 79 pages,
$14.95, ISBN 1-56052-262-3
__________________________________________________________________________________
DIVERSITY
Working Together: Succeeding in a Multicultural Organization
The workforce today is increasingly diverse. This easy-to-use reference
guide helps managers create a positive, productive work environment in
a diverse workforce. Realistic case studies and reader-involving worksheets
sensitize you to gender and cultural differences to help you enhance communication
throughout your organization.
292-5, 85 pages, $14.95,
ISBN 1-56052-292-5
CPI
Business Development Corp.
Dept.
USW,
PO Box 6350
Portland, Oregon
97228-6350
Tel:(503)-289-0063
FAX:(503)-289-0055
E-Mail: Books@cpibusiness.com
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