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PERSONAL IMPROVEMENT
Developing Positive Assertiveness
Are you submissive, aggressive or assertive? Find out where you fit
and why assertiveness is the best way to achieve your goals. Learn
the words to use, the secrets of body language, and how to interpret other’s
behaviors to make positive assertiveness a productive force in your life.
A real-world approach that will help you make important life changes.
Group Video Program. #106-6
$395
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STRESS AND WELL-BEING
Balancing Home and Career: Skills for Successful Life Management
(Best
Seller!)
Written for busy working individuals who have other home and/or outside
commitments. This revised edition includes new chapters on business,
travel, and relocation. Case studies, tips, and checklists focus on how
to put quality time where you want it. A personal action plan is
included.
Group Video Program. Includes video, leader’s guide, and five
books. #048-5 $295
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Managing Stress for Mental Fitness (Best
Seller!)
This positive guide helps you understand the basic ingredients of good
mental health. Two new chapters on stress identification and management
show how stress can affect both your physical and mental well-being. Exercise
an activities help readers apply positive techniques for better mental
fitness.
Self-Study Video, Audio, and Book. #342-5
$149
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Group Video Program. Includes video, leader’s guide, and five
books. #228-3 $295
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MANAGING: SUPERVISORY SKILLS
The New Supervisor
This best-selling performance-booster should accompany every supervisory
promotion. Written especially for new supervisors, the ready-to-use
handbook smooths that often rocky adjustment period by equipping the “freshly
promoted” with the skills they need to demonstrate authority, delegate
effectively, show leadership ability, and use problem-solving techniques.
Makes the first months on the job productive and effective.
Group Video Program: Includes video, leader’s guide, and five
books. #221-6, $395
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MANAGING: INCREASE EMPLOYEE PRODUCTIVITY
Coaching and Counseling (A Practical Guide for Managers and Team
Leaders)
Fine-tune your skills as a motivating manager, supervisor, or advisor
with this proven self-study primer. Learn the differences between counseling
and coaching–and when to apply each technique for the best results.
Reader-involving chapters help you identify your weaker coaching and counseling
skills and build upon your stronger ones.
Group Video Program: Includes 2 videos, training manual, three
books, transparency and assessment masters. #227-5,
$595
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Role-Play Video: Includes video, discussion guide, individual
guide, and book. #462-6, $199
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More>>
Effective Performance Appraisals
Most managers flounder through performance reviews simply because they
don’t have the skills to conduct productive , positive appraisals.
This hands-on workbook teaches you professional reviewing techniques that
will foster high morale and motivation under any circumstances. Learn
how to plan constructive appraisals and how to follow up for results.
Before you review any employee, review this book!
Group Video Program: Includes two videos, training manual, three
books, transparency and assessment masters. #284-4,
$595
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More>>
Role-Play Video: Includes video, discussion guide, individual
guide, and book. #463-4, $199
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MANAGING: MENTORING
Mentoring (How to Develop Successful Mentor Behaviors)
Is mentoring right for you? You’ll find this revised best-seller to
be an insightful guide to better mentoring in today’s workplace.
This quickly read manual gives you the skills of a competent, inspiring
teacher. Explains the many styles of mentoring, how to understand mentee
needs and what types of behaviors to practice and avoid. Includes real-world,
ready-to-use advice...with a special section for handling unique situations,
including cross-cultural and gender issues.
Group Video Program. Includes two videos, training manual, three
books, transparency, and assessment masters. #220-8
$595
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MANAGING: MANAGEMENT SKILLS
Goals and Goal Setting (Best
Seller!)
When you set your goals for yourself that are realistic and reachable–you’ll
attain them. This reader-involving book teaches the fundamental process
for effective goal setting, both organizational and personal. Exercises
and activities help you put dreams and aspirations into concrete actions,
leading you through all aspects of goal setting, managing, and achieving.
Group Video Program: Includes video, leader’s guide, and five
books. #281-X, $395
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Project Management
Manage any project from initial planning to finalization with this
step-by-step guide to project
management. Leads you through time lines, schedules and follow-up exercises
so you can conceive, plan, implement, and evaluate with confidence. A hands-on
bible for project managers, both rookies and pros.
Self-Study Video, Audio & Book. #505-3,
$149
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Group Video Program: Includes video, leaders’s guide, and five
books. #149-X, $395
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More>>
MANAGING: TEAM BUILDING AND LEADERSHIP
Team Problem Solving
(Best Seller!)
Team dynamics often create their own set of problems. Don’t try
to find solutions alone–do it with the proven resolution techniques outlined
in this easy-to-read, ready-to-apply program. Step-by-step guide
shows you how to rationally confront issues and how to systematically resolve
them. Real solutions prevent recurrent problems.
Group Video Program: Includes video, training manual, three books,
transparency, and assessment masters. #283-6,
$495
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Facilitation Skills for Team Leaders (Best
Seller!)
Power up your facilitation skills and see an increase in productivity,
a decrease in stalemates. This all-you-need handbook gives every
manger and trainer professional facilitation techniques in a simple six-step
plan. Lean to deal effectively with everyone from a shy team member to
a difficult participant. Checklists and exercises test your “readiness.”
Group Video Program: Includes video, leader’s guide, and five
books. #296-8, $395
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Team Building: An Exercise in Leadership
(Best Seller!)
Reap the benefits of cohesive, goal-oriented teamwork. This transforming
reader-friendly book shows any manger how to be the great coach behind
that winning team. Simple step-by-step plan outlines the methods that turn
groups into highly productive teams and heighten performance. Leads you
through planning, organizing, motivating, goal setting, building trust,
resolving conflicts and emphasizing the positive.
Group Video Program: Includes video, leader’s guide, and five
books. #110-4, $395
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More>>
Motivating at Work: Empowering Employees to Give Their Best
(Best Seller!)
What is it that makes some employees give their “all” while others
only “bet by?”–a motivating manager! This practical guide to managing for
high productivity makes you a driving force behind your employees. Checklists
and activities teach you how to step up performance with solid leadership
and positive reinforcement.
Group Video Program: Includes video, leader’s guide, and five
books. #232-1, $395
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ORGANIZATIONAL DEVELOPMENT
Managing Change At Work
(Best Seller!)
Become a motivating influence during times of change. This user-friendly
guide provides the skills
managers need for understanding the process of change and supporting
people through it. Applicable advice teaches you how to rise to the challenge
of mergers, takeovers, and downsizing to build a motivated workforce in
any situation. Group Video Program. Includes video, leader’s guide, and
five books. #157-0 $395
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More>>
PRESENTATION SKILLS
Effective Presentation Skills: A Practical Guide for Better Speaking
(Best
Seller!)
Enhance your presentation skills and shine in any meeting with this
friendly, concise best-seller. Includes everything you need to know to
deliver a solid sales pitch or presentation with clarity, persuasiveness,
and confidence. You’ll learn how to organize your thoughts and data
for maximum impact, develop eye-catching visual aids, and use effective
body language. Also includes the how-tos of conducting effective question-and-answer
sessions.
Self-Study Video, Audio, and Book. #370-0
$149
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Group Video Program. Includes video, leader’s guide, and five
books. #229-1 $395
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VERBAL SKILLS
The Business of Listening: A Practical Guide to Effective Listening
(Best
Seller!)
It’s a fact–most of us use only one-third of our listening capability!
Learn how to expand your listening abilities and become a more effective
communicator with this concise self-study book. Easy step-by-step improvement
program teaches you how to take in greater amounts of information, remember
more, and “hear between the lines.”
Group Video Program. Includes video, leader’s guide, and five
books. #050-7 $395
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TELEPHONE SKILLS
Telephone Courtesy & Customer Service
(Best Seller!)
Don’t let your phone skills hurt your business reputation. This best-selling
handbook is guaranteed to earn your company outstanding marks in customer
serv ice. The positive, motivating guide teaches the importance of effective
telephone techniques and how to correctly identify customer wants and needs.
Includes practical case studies, skills inventories, and personal action
plans plus newly added exercises on how to manage difficult customers.
Ideal for receptionists as well as customer service reps.
Self-Study Video, Audio, and Book. #406-5
$149
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Group Video Program. Includes two videos, training manual, three
books, transparency, and assessment masters. #148-1
$595
Order More>>
Role-Play Video. Includes video, discussion guide, individual
guide, and book.. #465-0 $199
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CUSTOMER SERVICE
Calming Upset Customers
(Best Seller!)
Learn how to deal effectively with angry customers, clients, or colleagues.
This carefully designed
approach gives you the ability to work through conflicts and maintain
calm in the work environment. You’ll learn how to distinguish between a
disturbed and upset customer, and how to work with each toward a positive
outcome.
Group Video Program. Includes video, leader’s guide, and five
books. #230-5 $395
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Customer Satisfaction: The Other Half of Your Job
(Best Seller!)
Want to build trust and encourage repeat business? This highly motivating
training book will show you how to quickly improve customer service skills
inside your organization–and see a significant impact at consumer level.
Gives employees the people skills they need to handle irate callers and
clients, diffuse anger, avoid complaints, prevent burnout, and enhance
communications. Essential for every business.
Group Video Program. Includes video, leader’s guide, and five
books. #091-4 $395
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Quality Customer Service (Best
Seller!)
Enjoy fast turnaround training in customer service with this hands-on
guide. Hits all the buttons that
generate repeat business by teaching employees how to present a positive
attitude, how to read customer needs, and how to fulfill those needs. Designed
to be read with a pencil, the lively format includes exercises, quizzes,
and case studies to reinforce the skills that will make every employee
aware of the importance of excellent customer service.
Self-Study Video, Audio, and Book. #368-9
$149
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More>>
Group Video Program. #231-3
$395
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TRAINING
Delivering Effective Training Sessions
(Best Seller!)
Conducting an effective training program demands more than good public
speaking skills. This book teaches the best techniques in training today,
explaining ow to use ice-breakers, audio and visual aids, group interaction,
and personal style to deliver an effective presentation.
Group Video Program. Includes video, training manual, three books,
transparency, and assessment masters #410-3
$495
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DIVERSITY
Working Together: Succeeding in a Multicultural Organization
The workforce today is increasingly diverse. This easy-to-use reference
guide helps managers create a positive, productive work environment in
a diverse workforce. Realistic case studies and reader-involving worksheets
sensitize you to gender and cultural differences to help you enhance communication
throughout your organization.
Group Video Program. Includes video, leader’s guide, and five
books. #297-6 $395
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