Master Mind Communications, Inc.

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Jefferson Heath, M.A., M.S.
Writer
Environmental • Technical • Historical

Professional Experience

Newsletter Editor, Safe Group Care of Arizona, Inc., November 2001 - Present.
    Design, write and edit newsletter for non-profit social service organization.

Information Specialist, NCS Pearson, Inc., February 2002 - Present.
    Analyze and resolve problems involving federal student financial assistance

Contract Documentation Specialist, DevelopOnline, Inc., July 2000 - February 2001.
    Document systems development projects from architecture down to code level,
    including "C" & Java, for embedded systems in a Linux environment. Process &
    procedures for system installation & deployment, platform installation & deployment,
    & Java configuration & development. Edited on-line help & web pages.

Contract Technical Writer, ON Semiconductor, Inc., October 1999 - March 2000.
    Convert & edit former Motorola documents to reflect ON Semiconductor ownership,
    format, & style.

Contract Technical Writer, Avnet, Inc., June 1999 -- August 1999.
    Develop & edit end-user training modules for global manufacturing (SAP) software
    applications.

Contract Technical Writer, AZ Dept. of Environmental Quality, May 1997 -- April 1999.
    Develop standards & guidelines for documentation, end-user manuals & internal
    documentation to support Oracle database project. Assist with documentation, data,
    system development, testing & quality assurance, & Internet standards. Design
    tracking & control procedures. Write newsletter articles & press releases. Assist with
    grant writing; includes successful $500,000 grant.

Contract Technical Writer, Engineered Systems Inc., September 1996 -- April 1997.
    Develop end-user manuals & internal documentation to support terminal automation
    systems, including installation, configuration, system administration, & operations
    manuals. Design tracking & control procedures.

Documentation Consultant, Blood Systems Inc., June 1996 -- July 1996.
    Develop technical document cross-reference matrix to fulfill FDA 510K submission
    requirement. Revise & execute test plan for vital software.

Contract Technical Writer, Intel Corp., March 1995 -- April 1996.
    Coordinate project to document Control Processor programming code & VAX Front
    End. Write functional specifications to describe "C," Pascal, PL/M, & Assembly
    language code, procedures, & module interactions. Provide file & document
    cross-references.

Historical Consultant, MediaProjects Inc./Victoria Chapman & Associates, April 1995 --
    September 1995. Content editing & fact checking for a secondary level reference book
    on Latin American history.

Contract Technical Writer, Bank One Continuous Improvement Services, January --
    March 1995. Develop new procedures with flowcharts & rewrite existing procedures to
    fulfill federal audit requirements. Design & implement database to track project.

Instructor of Computer Science, Northland Pioneer College, August 1985 -- June 1992.
    Manage the design & implementation of customized hands-on classroom computer
    training & computer labs. Implement own course designs as college standards in a
    district covering 22,000 sq. miles & three reservations. Provide hands-on laboratory
    training. Excellent student & peer evaluations; never had a course cut for lack of
    enrollment.
 

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